Email & WhatsApp complaint alerts
Identify complaints, refund requests, delivery concerns and repeated chasers in approved communication channels, then alert the responsible owner.
A connected business process
Conversation → Detect issue → Prioritize → Notify owner → Track resolution
What we build
- Approved conversation intake
- Complaint topic classification
- Risk levels and evidence summaries
- Owner notifications
- Resolution tracking
How we validate it
Review missed issues, false alerts and notification delivery. Agree on conversation access, retention and who can close an issue.